Lean Administration & Service

 

During the last 10 years manufacturing companies have been implementing Lean principles in their production on a large scale and some very good results have been achieved, f.ex. reduced lead times, reduced stock, and increased employee satisfaction.

 

An increasing number of companies have therefore started to look at the possibilities to use the same principles and methods for efficiency improvement in other areas of the company.

 

Lean is not only relevant for manufacturing companies but certainly also for service organizations and public institutions.

 

Minerva offers a wide range of services within this area and we can supply a complete process based on well-proven results, and with documented results within administration and service.

 

It is our experience that companies' challenges within this area can be divided into three categories:

 

1. Speed & Response
2. Adding Value
3. Lean Management

Speed & Response

The challenges in this category are often seen in connection with a company's customer service.

 

Typical challenges:

 

• Inefficient handling
• Long lead times
• Lack of flexibility
• Many defects

Adding Value

Here the challenge is the organization of the work and of the processes, and the result is that the present organization adversely affects profitability.

 

Typical challenges:

 

• Complexity of work
• Long procedure times
• Lack of transparency
• Quality defects
• Lack of involvement
• Many responsibility changeovers

Lean Management

Lean Management is very often overlooked and is therefore often the reason for unsuccesful processes. To achieve good results the whole organization has to change its way of thinking, starting with the management. If management is not 100% dedicated and shows it through word and action, a process is doomed to fail.

 

Typical challenges:

 

• Insufficient results
• Measures wrong KPI's
• No anchorage of methods
• Fear of changes
• Lack of education
• Long projects

Typically Minerva will help companies solve problems within all three categories and Minerva's consultants will be present through the whole process to ensure results and anchoring. Minerva will work actively at all levels of the company to ensure that the whole organization is working together towards the same goal.

 

 

Companies that work together with Minerva:

 

           

 

             

 

 

 

Invacare:

European ERP roll-out

 

Viking Life Saving Equipment:

Lean demands for SAP system